Thomas Landy

Unemployed

Highest sales in the store over 12 months Highest Business sales in the area over same 12 month period Appointed in-store Customer Care / Mystery Shop point of contact - April 08 - After achieving the highest Mystery shop score in our store I was appointed Customer Care/Mystery Shop Point of Contact. This role involved direct interaction with irate customers and problem solving when an issue arose. My secondary function in this role was to deal with members of staff that had complaints made against them.

Interim Store Manager & PA...I stepped into the fully functional role as Interim Store Manager for a short period. Main duties were to run the shop, work closely with the staff, time management and stock responsibilities. I also became PA to the owner Reduced the average customer wait time from 5 days to 24 hours Increased efficiency by 20% Initiated a calendar and time management system for both the business and the public commitments Initiated long term planning using a CRM system

I was given a Junior sales role which had more focus on the help desk and technical experience. I was also in charge of approaching prospective clients directly and via the telephone. I also dealt with customers directly Increased overall sales by 9% in six months Lead sales for SAGE in the area Developed a more forward looking approach to non standard problems Created an advertisement for an international publication

I established Lucid PC as my first business. We were a local custom PC builder & Services company. My main role was project manager & team motivation. The company was profitable but was too focused on home users to be successful in the long term. I closed the business after fourteen months to return to college. We did however honor all contracts and warranties after closing.

Computer Hardware, Computer Diagnostic & Repair, General Technical Support, Communications, Video & Web & Print Design