Thomas Pollas

Migration of Windows and Linux servers into Azure Migration of Windows servers from old to new AD domain Migration of Windows servers from old to new VMware infrastructure Ad Hoc Windows Server support

Application support Delivery of HRIS service management activities (operational support) Manage operational activities of HR applications/systems Project management member in identified HRIS projects

Administer and Manage backups onsite for major utility Manage tape rotation and retention Preform restores of data Manage offsite storage of tapes Work with and troubleshoot backup jobs in Symantec Backup Exec Troubleshoot and manage Dell and HP tape libraries Update and maintain documentation of backups and tapes to an auditable level Ad Hoc IT tasks and desk side support

Server support and Systems administrator for SMBs

Support and administration of office 365 for small and medium businesses.

• Supporting Lotus notes 8.5.3 & Same-Time 8.5.2 • Providing support for windows XP & 7 • Supporting office 2003, 2007, 2010 & 2013 • Support and troubleshoot System Centre Configuration Manager (SCCM) • Printer support of Lexmark network printers and Markvision • Driving improvements in the team via weekly meetings through Lean Problem Solving • Helped migration from Windows to Linux (Redhat) environment • Configuring Redhat desktops • Remote fixing issues with SCCM clients

• Phone support of the Microsoft Live service • Hardware and software support for Microsoft Xbox 360 consoles • Support for the Microsoft Games for Windows Live service on end users Windows machines • Processing payments and subscriptions • Support for network setup of consoles and home computers for Live users • General support of the Windows Phone 7.5 • Logging of calls and arranging warranty repairs of faulty products

IT Consulting IT Support Installs Remote Linux and Windows support Install of mail servers Web server setup

Proliant support, Blade support, Tape Storage, Raid setup, install of Linux, Windows, Unix & VMware. Hardware specialist.

I supported IBM hardware and did remote software support, server management, installs, remote support, advanced troubleshooting, 2/3 line backoffice support, software packaging, Patch management, malware removal, Lotus Notes expert