Erisjan Alimucaj

• Responsabile for manage servers, firewall, network equipment, and endpoint security. • Manage and monitor all installed systems and infrastructure. • Managing Pfsense Firewall. • Managing DHCP Services, Squid Proxy Services, Openvpn and IPsec Services (VPN Tunneled) and Firewall and inbound and outbound NAT Rules on PFsense.Using Multiple ISP Link as Failover or Load Balancing. • Mattermost installation and configuration server. • Manage Aruba Webmail,Freshdesk,Servicedesk ,Lastpass as administrator user.

• IT Specialist for Network. • Managing Switches with different VLANs. • Replacing faulty network hardware components when required. • Managing linux server , VoIP/Asterisk Servers, Windows server (Active Directory, DNS, Share). Vicidial installation&configuration. • Managing Database and Servers Backup through different approaches (Cron job / Schedule, batch/sh files scripting). • Created backups and configured wireless access points. • Manage HostGator cPanel

• Vicidial management. • Network support. • IT Support for more than 250 computers. • Technical Remote Support,communicated with clients via phone or email, ensuring great customer experience. • Creating bash script linux function. • Support for all internal electronic devices • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. • Ran and terminated data cables at new and old construction. • Installed networking racks

• Performed analysis/troubleshooting of pcs peripheral devices including printers. • Repaired computers, laptops, and networks, with knowledge of all the hardware and software. Provided end-to-end troubleshooting and issue resolution for internal and front-end users on Windows and Mac operating systems. • Performed all aspects of desktop support, including network installation, configuration and connectivity troubleshooting.