Dr. Thomas Walke

Transform Swisscom into a lean system and make continuous improvement part of its DNA. Run the respective programme, develop & provide necessary executive and expert training modules on all levels, methods, tools & processes. Implement local idea management systems, establish & coach lean manager communities delivering value stream projects and develop the necessary leadership culture in Swisscom's business units. Thus deliver annual multimillion contributions & savings.

Verantwortlich für Budget und Workforce-Management des viersprachigen Multi-Skill B2C& B2B-Contact Centers und Transformation der Organisation von klassischer 1st/2nd Level Struktur in selbstorganisierende Teams. Führen des Call-Outsourcing Partners. Umsetzen von Effizienzprogrammen und Online Channel Shift /MXC-Massnahmen. Stellvertreter des Customers Care Leiters. Interims-Leitungs (4 Monate) der Unit mit >500 Mitarbeitenden an 9 Standorten.

Verantwortlich für das Telefonie-Lösungsgeschäft für KMUs. Insbesondere schrittweise Migration der Kundenbasis von TDM auf IP durch Pflege, Entwicklung Rollout eines entsprechenden Angebotsportfolios (PBX, managed Solutions,Voice-over-IP Centrex)

Building and Sustaining Lean-Agile Cultures, Coaching, Enterprise Agility, Lean Agile Training Scaled Agile Framework(c), SAFe(c) Launching Agile Release Trains, Value Stream Mapping.

Innovationsstrategien, Intrapreneurship, Business Model Innovation, Design Thinking, Lean Strategy, Lean Administration, Lean Startup, Lean Production, Agile Development.