Thorsten Appler

2018 was a year of great transformation as Refinitiv was founded and I continue to manage a talented team of 17 technical account managers (TAM). In this role I made major improvements and adjustments to IT and sales management strategies to be more revenue focused and customer-centric. My successes in leading my TAMs to elevate their performance to strengthen company growth has resulted in me serving as a trusted advisor in both companies on how to have a more effective sales strategy.

My technology, team management, and customer engagement expertise were central to the success of my 10-person TAM team that served major accounts in Germany and Switzerland. I functioned as a senior account contact during the implementation and management of hosted solutions.  Service Level Agreement & Provider Management  Escalation Management  Initiation of process optimization  Service Review Meetings  Implementations of standards (ITIL)

This role focused on financial services technology implementations at major banks in Frankfurt and North Rhine Westphalia (NRW). This position laid the foundation for me to drive the current high impact transformation that I made in my current role before the transition to Refinitiv. I had a strong focus on improving customer relationships which resulted in significantly exceeded lead generation and sales quota rates.

Project management and design of system integration solutions for the retail sector.

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