Timur James Tanurhan

Managing and leading the team of technical support agents. Making sure that the team meets the KPI targets. Pro-actively suggesting changes in order to improve the productivity of the team. Handling recurring projects and support requests in challenging escalation situations

HTML / CSS / Javascript / ES6 / Node.js / MongoDB / Express / React Used various technologies including JS, HTML, CSS to create corporate website Tested website and performed user testing and troubleshooting prior to live deployment Determined coding requirements for site creation

Spearheading the management and administration of all day-to-day operational tasks. Forge and maintain solid relationships and communications with team members in achieving the reliable outcomes set by the client. Resolving critical issues in a time-sensitive environment using excellent analytical skills.

Moderated content on a big social media platform, optimized efficiency and safety while following strict policy requirements for content. Streamlined existing systems and processes by closing obsolete and ineffective mechanisms and engaging in programs that have proved to be consistent in achieving reliable outcomes. Analyzed complex scenarios and using creative problem-solving skills, turned those challenges into profitable opportunities.

Provided basic technical support for clients on a wide range of company services. Utilized strong problem-solving and communication skills to suggest a change in workflow to increase the efficiency of service. Isolated improvement opportunities, and implemented continuous quality improvement processes. Reported technical issues to the management that needed extensive service or repairs. Worked with the development team to optimize the product.

HTML CSS JS MongoDB Node React GIT