Tino Kärgel

Strategic planning and control of projects with regards to service delivery

As Change Manager I support the project teams at the interface of business and IT managing the changes in the process organization.

Responsible for lead aquisition, expansion of existing business relations as well as customer care.

Advertisement, distribution and coordination of new deals within the DACH and Benelux countries. Additionally responsible for new process setup and process optimization.

The Gateway and Operations (G&O) Service Desk Specialist (SDS) handles commercial, contractual, technical and relational activities concerning gateways and mobile operators for Blinck. The SDS acts as a team with the (G&O) assistant in providing first line support for both internal and external parties. S/he will be the first point of contact for operational aspects between the Gateway and the internal Blinck organization. The SDS will assist the VP G&O in certain commercial and contractual activities.

The Rep Commerce and Support department is the key department supporting the sales base with any inquiry. The team is in direct contact wit the top leaders of customer and representative production and supports and consults them with qualification and payment issues as well as giving support to the representative advisors in the Rep Service. It analysis’s individual inquiries of reps and resolves their issues or reports structural issues directly to all other ACN departments.