Tobias Griese

* Enable international sales teams, key users and stakeholders to adopt TRILUX ONE and digital B2B sales channels. * Combine Enablement and Customer Success to improve platform usage, customer feedback, engagement and user adoption. * Support customer self-service, B2B commerce, SAP processes, digital order entry and process optimization. * Coordinate Sales, Customer Success, IT and international teams to improve processes, collaboration, operational efficiency and knowledge transfer.

* Supported adoption and improvement of TRILUX ONE with international sales organizations, key users and stakeholders. * Developed training and enablement concepts for digital B2B workflows, self-service and platform capabilities. * Created documentation, process guidance and test concepts to support platform quality, rollout readiness and knowledge transfer. * Collected customer and key user feedback to improve sales processes, platform adoption and customer experience.

Project Leadership: Direct involvement in corporate projects as a (partial) project leader or project assistant, ensuring smooth execution and successful project completion. • Project Planning and Execution: Planning, implementation, acceptance, and review of (partial) projects to ensure they meet established goals and timelines. • Stakeholder Coordination: Coordination and management of internal and external stakeholders to ensure effective collaboration and communication. • Documentation and Reporting

• Requirements Engineering: Through close collaboration with clients, I gather their requirements and needs to identify and define technical solutions. • Project Management (Kanban and Scrum): As an IT consultant, I take responsibility for planning, monitoring, and controlling IT projects, fostering an efficient and transparent project environment using agile methods. • Business Analysis: I analyze complex business problems, work with stakeholders, and develop innovative IT solutions.

• Personnel management: Managing and planning the department's workforce, including recruitment, and scheduling. • Inventory management: Monitoring stock levels, coordinating orders with suppliers, and ensuring sufficient inventory to meet customer demands. • Customer service: Ensuring exceptional customer service, addressing inquiries and complaints, and organizing special promotions or events.

• Introduction to investment, entrepreneurship, insurance, and retirement planning topics. • Participation in consultation meetings. • Participation in personality and communication training. • Data collection and preparation of quotations. • Assisting in the creation of wealth and retirement planning concepts. • Assisting in the examination and selection of financial products in the areas of insurance, retirement planning, and wealth accumulation.