Tom Baraize
Angestellt, Licensing Manager and SAM Consultant, Bechtle IT Systemhaus Düsseldorf
Düsseldorf, Deutschland
Über mich
As a half french, half british citizen, I come from and continue to evolve in a multicultural world full of possibilities without boundaries. In 2015 I started a new chapter of my life in Germany, where I now find myself as an enthousiastic Licensing Manager at Bechtle, always in search of new challenges to which I can apply my professionnal work ethic and develop new skills!
Werdegang
Berufserfahrung von Tom Baraize
Bis heute 5 Jahre und 1 Monat, seit Sep. 2019
Licensing Manager and SAM Consultant
Bechtle IT Systemhaus Düsseldorf
As an integral member of system house Düsseldorf's blm360° team, I focus on providing Software Licensing Management as a service and consulting expertise to B2B customers I further specialise in Microsoft Licensing and Software Agreements and provide guidance for both internal Bechtle employees and end customers Amongst many, my responsibilities involve: IT Outsourcing and Managed Services, Software Lifecycle, Software Licensing, SaaS, Software Audit support... an exciting and constantly evolving domain
1 Jahr und 10 Monate, Nov. 2017 - Aug. 2019
Microsoft Licensing Specialist
Arvato Direct Services Münster GmbH
Licensing Expert for Microsoft. Licensing Advisor for French & English speaking internal Microsoft employees for : Program Rules : OEM, FPP, VL, SPLA, ISV... Licensing Models including Cloud Products- CSP, Azure, Office365... Product Use Rights / Product Terms My goal is to understand, master, and clarify those points and guide Microsoft Employees to programmatic rules and compliance.
2 Jahre und 2 Monate, Sep. 2015 - Okt. 2017
Quality Coach - Office365 Commercial Support
Arvato Direct Services Münster
-Quality and Efficiency control for Commercial Customer Support Representatives across multiple support channels and languages -Customer Satisfaction analysis and development -New Hire end-training and certification.
2 Jahre und 2 Monate, Sep. 2015 - Okt. 2017
Office 365 - Customer Service Representative: Commerce, Presales and Retention
Arvato Direct Services Münster GmbH
-Billing, Product Activation, Portal Management, Expertise in Commerce processes and contracts (Direct, EA, Open, CSP…) -Advanced knowledge of Online Services Products, Pre-sales advising and Solution recommendation, Creating relationships between end-customers and Microsoft Partners. -Customer complaint handling, Retention campaign processes, Subscription cancellation. -Communication via Phone/Chat/E-mail in French, English and German.
Ausbildung von Tom Baraize
3 Jahre und 2 Monate, Aug. 2010 - Sep. 2013
Communication and Medias
Bournemouth University
2 Jahre und 11 Monate, Sep. 2007 - Juli 2010
Economic Sciences
Cité Scolaire Internationale de Gerland
Sprachen
Englisch
Muttersprache
Französisch
Muttersprache
Spanisch
Grundlagen
Deutsch
Gut