Tom Baraize

As an integral member of system house Düsseldorf's blm360° team, I focus on providing Software Licensing Management as a service and consulting expertise to B2B customers I further specialise in Microsoft Licensing and Software Agreements and provide guidance for both internal Bechtle employees and end customers Amongst many, my responsibilities involve: IT Outsourcing and Managed Services, Software Lifecycle, Software Licensing, SaaS, Software Audit support... an exciting and constantly evolving domain

Licensing Expert for Microsoft. Licensing Advisor for French & English speaking internal Microsoft employees for : Program Rules : OEM, FPP, VL, SPLA, ISV... Licensing Models including Cloud Products- CSP, Azure, Office365... Product Use Rights / Product Terms My goal is to understand, master, and clarify those points and guide Microsoft Employees to programmatic rules and compliance.

-Quality and Efficiency control for Commercial Customer Support Representatives across multiple support channels and languages -Customer Satisfaction analysis and development -New Hire end-training and certification.

-Billing, Product Activation, Portal Management, Expertise in Commerce processes and contracts (Direct, EA, Open, CSP…) -Advanced knowledge of Online Services Products, Pre-sales advising and Solution recommendation, Creating relationships between end-customers and Microsoft Partners. -Customer complaint handling, Retention campaign processes, Subscription cancellation. -Communication via Phone/Chat/E-mail in French, English and German.