Tomas Dacke
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Tomas Dacke
I have the luck of leading the Servicedesk of Engel & Völkers Technology - You´ll hear more about us soon ;-)
- 5 months, Feb 2018 - Jun 2018
Store Manager
Daniel Wellington GmbH
- 11 months, Mar 2017 - Jan 2018
Store manager
Pocket Shop
Opening the first Pocket Shop in Hamburg
- 2 years and 3 months, Jul 2013 - Sep 2015
Sr Director Customer Operations
Syniverse
- 2 years and 5 months, Feb 2011 - Jun 2013
Director Customer Operations MME
Mach Connectivity
Mobile Messaging
- 9 months, May 2009 - Jan 2010
CTO and Customer Service Manager
Middagsfrid AB
- 1 year and 8 months, Sep 2007 - Apr 2009
Product Manager Mobile Broadband
Telenor
- 10 months, Nov 2006 - Aug 2007
Product Manager DSL
Telenor
- 11 months, Jan 2006 - Nov 2006
Support Process Manager
Bredbandsbolaget
- 2 years and 2 months, Nov 2003 - Dec 2005
Customer Support Manager
Glocalnet
During my time in this role, Glocalnet had an amazing growth. As newcomer on the Swedish market we played a major role in enforcing standardized processes for handling DSL on the market and as Customer Support Manager I was very engaged in achieving this. In order to manage the massive increase of customers, we (Mgmt team of Glocalnet Customer Service) procured and implemented a new call center solution and CRM system in parallel. My organization also steadily improved all relevant KPIs, year after year.
- 9 months, Nov 2001 - Jul 2002
Management Consultant
KSG Systems
- 11 months, Apr 2000 - Feb 2001
Management Consultant
SQM Consulting
- 2 years and 3 months, Feb 1998 - Apr 2000
Consultant, project and regional manager
SQM Resource
Ausbildung von Tomas Dacke
- 2 years and 11 months, Aug 1987 - Jun 1990
Economics
Lugnet Skolan Falun
Accounting
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Swedish
C2 (Verhandlungssicher / Muttersprachlich)
French
B1-B2 (Gute Kenntnisse)
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