Torsten Hiddessen

Driving the company-wide Digital Customer Experience (DCX) transformation across platform, API and data domains. - Structured and aligned multiple parallel initiatives into a coordinated transformation program (platform, APIs, data) - Established and scaled agile delivery structures, enabling Product Owners and cross-functional teams - Defined target architectures as foundation for enterprise-wide digital customer transformation

Data-driven platform architecture enabling international client integration and logistics optimization. - Designed scalable service and integration architecture for data-driven platform services - Enabled standardized onboarding of international clients via API- and IAM-based interfaces - Aligned product development with real-world customer integration and usage requirements

Global infrastructure and communication programs across manufacturing and R&D sites. - Led international infrastructure and communication programs across Europe, US and Asia - Coordinated cross-functional teams (IT, operations, construction, vendors) - Delivered local and global rollout initiatives under tight timelines Impact: Enabled coordinated loakel and global rollouts under complex conditions

Portfolio of international digital transformation initiatives across multiple brands and markets. - Managed a portfolio of international digital transformation initiatives across multiple brands - Harmonized delivery and governance structures across markets and business units - Coordinated cross-functional teams and external agencies in a multi-stakeholder environment Impact: - Increased alignment between business units and digital execution structures

Scrum Master / Delivery Stabilization (Corporate Web Platform – Transformation Context). - Established structured delivery flow and prioritization across distributed teams - Aligned business, IT and external partners in a complex platform setup - Introduced transparency mechanisms for progress, risks and dependencies Impact: - Stabilized execution in a fragmented delivery environment - Improved cross-team alignment and predictability of delivery

Transformation and modernization of a global multi-site web platform landscape. - Coordinated delivery across multiple international teams and vendor organizations - Defined and aligned target architecture for global platform modernization - Supported integration of identity and infrastructure services (LDAP/AD, IAM context) Impact: - Enabled coordinated transformation of a global multi-site platform landscape - Improved alignment between architecture, delivery and operational rollout

Large-scale CMS transformation program and strategic vendor selection (RfP, enterprise environment). - Structured requirements, target architecture and decision framework for large-scale platform transformation (RfP, 7-digit budget) - Led cross-functional alignment between business, IT and procurement stakeholders - Orchestrated vendor selection and strategic platform evaluation process Impact: - Enabled strategic decision-making for enterprise CMS & platform transformation

E-Commerce and platform transformation. - Led introduction of a global E-Commerce platform (Magento) - Managed multiple parallel digital initiatives - Established structured governance and reporting processes Impact: Enabled digital sales capabilities and improved platform scalability

Development of central digital platforms (web, portals, ticketing). - Built and evolved central digital platforms for web, portals and ticketing ecosystems - Translated business requirements into scalable digital platform architectures - Led long-term modernization and consolidation of enterprise system landscape Impact: - Established a scalable foundation for international digital platforms and services

Content creation, design & programming (also for YEER & WYRE); webserver administration (SUN Solaris)

Administration & Inhaltspflege der Web- & FTP-Server, Administration von AIX & SUN Workstations & Compute-Servern

Stochastik, Graphentheorie, Rechnertechnologie, Kryptographie, Projektmanagement, Bildverarbeitung, Recycling und Abwassertechnik (Anwendungsfach)