Tripti Garg

- Optimized Salesforce workflows & validation rules, reducing processing time by 30% and improving team efficiency. - Managed Sales Cloud & Sales Engagement Cloud, automating sales workflows and lead tracking. - Developed Pardot automation for dual sync with Sales Cloud & campaigns, ensuring seamless data flow. - Built dynamic reports & dashboards in CRM Analytics Studio for real-time insights. - Extracted & managed data using Developer Console & Data Loader, ensuring database accuracy.

- Supported sustainability reporting implementation for family-owned businesses, improving environmental compliance and transparency. - Conducted market research & competitive analysis on consumable products across Europe, delivering data-driven insights for strategic decision-making. - Managed & optimized client databases in Abacus CRM, enhancing data accuracy, customer engagement and relationship management.

Building block of digital employment verification platform ’eLockr’.

- Analyzed and assessed client Business Problem Statements, delivering insightful attrition reports & data summaries to enhance strategic decision-making. - Collaborated with clients to identify product enhancements, aligning solutions with business requirements and fostering long-term engagement.

Promoted DrugPatentWatch’s value proposition to IPR/IPM heads in pharmaceutical & biotech firms across India, successfully negotiating pricing & securing long-term contracts to drive service adoption & improvements.

- Optimized Salesforce workflows, processes and validation rules for a USA-based client, enhancing system performance and user experience, resulting in a 20% increase in operational efficiency. - Identified and resolved bottlenecks in business processes, increasing productivity and reducing turnaround times. - Designed and managed 16 real-time integration recipes in Workato for Salesforce and JIRA, enabling seamless data synchronization and enhancing cross-functional collaboration.