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Tuelay Isik

Freiberuflich, Coach/ Hypnose-Master (TMI)/ Heilpraktikerin für Psychotherapie, www.seelenpuls.de
München, Germany

Skills

Hypnose-Master
Persönlichkeitsentwicklung
Psychotherapie nach HPG; Psychologie (Psychologisc
Service Management
Postgraduate Diploma in Business Management; Dipl.
Türkisch
Deutsch
Englisch
Französisch
ITIL Expert im Bereich Service Operations
ITIL Expert im Bereich Service Transition
Telekommunikation
ITIL V3
Coaching
Stressmanagement

Timeline

Professional experience for Tuelay Isik

  • Current 3 years and 8 months, since Jun 2021

    Senior Service & Contract Manager

    Colt Technology Services GmbH
  • Current 15 years and 1 month, since Jan 2010

    Coach/ Hypnose-Master (TMI)/ Heilpraktikerin für Psychotherapie

    www.seelenpuls.de

    Freiberuflich: Heilpraktikerin für Psychotherapie; Hypnosetherapie, Coaching, Entspannungstraining; Stressbewältigung; Persönlichkeitsentwicklung; Gesprächstherapie

  • 4 years and 6 months, Oct 2016 - Mar 2021

    Principal (Service Management)

    BT Germany
  • 14 years and 9 months, Feb 2002 - Oct 2016

    Service Manager

    BT Germany

    Responsible for the Relationship towards the customer; Co-operation in Service Strategy and Integration to the Account Develepment Plan with Sales & Service Team, Development and Documentation of Customer Service Plan; Escalationsmanagement, Reporting and Analysis of Service/ Statistics; Customer Review Meetings, (Service Level Agreements), Project related Trainings, Data quality, Analysis and Review of Processes

Educational background for Tuelay Isik

  • 2 years and 4 months, 2008 - Apr 2010

    Psychologie

    University of Applied Sciences Hamburg

    Psychological Advisor/ Personal Coach

  • Marketing

    European College of Business & Management (London,UK)

Languages

  • German

    -

  • English

    -

  • French

    -

  • Turkish

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