Tushar Parnami

• Providing Technical support to all Primer air employees such as crew member/ Pilot / Crew Operation Center Team / Customer support Team over the Call / Email / Ticketing tool. • Working on Client OS (Windows 8 /10) installation / Patching and troubleshooting related to OS issue. • Handling the On boarding and Off boarding process such as creating user in AD, Creating Mailbox , Granting access and provide the work location and setup workstation or Desktops.

Working with fortune 100 client Honeywell as Wintel / VMware Admin L3 and managing the Windows servers and VMware environment. Providing the technical and project oriented training to L1 and L2 Team Handling the Change Management , Patch Managment and also working on RCA . Have worked on multiple tools BMC Remedy, Jira, Spicework, Kinda

• Managing of user accounts on Active Directory 2003/2008 to create new domain accounts, provide controlled access to existing network shares. • Installing, configuring and managing DNS, DHCP and printer servers. • Managing Exchange like creating DL, s Mailboxes, Setting up permissions, Creating and managing outlook

Working with Mincas with the client of Lenovo Answering the support telephone line and responding to incoming request • Providing guidance to authorized service center for Lenovo laptop and desktop hardware trouble shooting. • Overall Average C-SAT (Customer satisfaction) 95% as per weekly rating provided by customer. • Managing the team with the 10 member strength and improve the C-SAT of Team and provide the KT.

Master in Business Management

Currently pursing MBA ( Professional) from Turiba University Riga, Latvia

Computer Science and Commerce