Mohammed Hegazy
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mohammed Hegazy
- Current
IT Technician
ReDI-School.org
- 1 year and 1 month, Jun 2015 - Jun 2016
Project & Problem Management Engineer
Vodafone Group
Support all Applications & Systems for Vodafone Stores. Manage the quality of Desktop applications operation. Handle customer complaints. Enhance new tools to minimize problem solving time. Follow up and handle corrective actions until closed of projects. Software & Patches Deployment over remote computers.
- 5 years and 8 months, Oct 2009 - May 2015
Technical and Application Support Engineer
Vodafone Group
Maintain, operate and support 24*7 all desktop systems. Perform Customer quality check visits. Implement the latest technologies and methodologies. Search for new solutions to enhance the desktop performance. Knowledge transfer within the team and to other teams.
- 4 years, Aug 2005 - Jul 2009
C ustomer Support Officer
Aptec Egypt
Support Computers Hardware. Support Printers & Scanners Hardware. Installing and upgrading Operating Systems.
IT Technical Support Engineer
Vodafone International Services
Ausbildung von Mohammed Hegazy
- Current 9 years and 2 months, since Apr 2017
Intro to Dynamic Webpages
ReDI-School, Berlin
- 13 years and 10 months, Sep 1986 - Jun 2000
Finance and Accounting
Ain Shams University
Accounting
Sprachen
Arabic
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
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