Unnikuttan Perumbullissery Sasi

Angestellt, Operations Manager, Merit General Trading, Dubai, UAE
Dubai, Vereinigte Arabische Emirate

Fähigkeiten und Kenntnisse

Project Management
Quality Management
MS Office
Business Development
Logistics
Supply Chain Management
International logistics
Time Management
Team leadership
Management
Team work
Communication skills
Problem Solving

Werdegang

Berufserfahrung von Unnikuttan Perumbullissery Sasi

  • Bis heute 3 Jahre, seit Nov. 2022

    Operations Manager

    Merit General Trading, Dubai, UAE

    Managed procurement to support trading functions catering to US Military needs across Iraq and nearby territories. Analyzed RFQs from military clients and sourced items by assessing cost and availability. Negotiated pricing and terms with suppliers. Reviewed purchase orders and ensured prompt execution. Tracked and monitored supplier performance, ensuring consistent quality and on-time deliveries. Collaborated with warehouse and transport partners to ensure timely dispatch and delivery.

  • 1 Jahr und 3 Monate, Juni 2021 - Aug. 2022

    Associate – Customer Service (RAK Bank),

    Wipro Ltd., Kerala, India

    Assisted customers with account services, fund transfers, loan applications, and credit inquiries via call center. Delivered accurate information regarding bank policies and financial products with clear, confident communication. Addressed customer concerns efficiently and escalated complex cases to backend teams for resolution. Ensured high first-contact resolution (FCR) rate by addressing customer needs promptly. Maintained detailed logs and records in CRM for case follow-ups and closure.

  • 7 Monate, Aug. 2020 - Feb. 2021

    Customer Service Associate

    Amazon, Coimbatore, India

    Supported Amazon customers via voice and chat, resolving issues with orders, payments, and returns. Ensured quick resolution of product tracking and refund queries by coordinating with logistics and vendor teams. Maintained high call quality scores and demonstrated empathy to enhance customer satisfaction.

Sprachen

  • Deutsch

    Grundlagen

  • Englisch

    Fließend

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 21 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z