Upali Wijekoon

Manage Exchange Online, SharePoint Online, OneDrive, Teams, Yammer, Security and compliance and etc Perform day-to-day 3rd level global support, and/or coordinate issue resolution with vendor supports or other IT |service teams across the US, Europe and APAC regions. Configure and manage on-premises exchange mailbox and edge servers, and AD Connect servers.

Administration, implementation, and maintenance of current and new Microsoft Azure and 365 cloud tenant services and on-premises platforms for shared services customers. Collaborated with customer IT teams on projects that have a direct or indirect impact on the Microsoft cloud environments Designed, organized, and delivered Microsoft Azure and Office 365 services that meet the needs of the shared service customers. Managed IT support team to provide a better end-user experience.

Deployed Active Directory, migrated workgroup users and devices, and managed users and groups. Installed and managed exchange server 2003/2007, manage DNS and MX records. Managed web servers (Windows and Linux) and SQL Database Servers. Maintenance, support, and deployment of Microsoft Windows and Unix server infrastructure to ensure maximum uptime and service availability. Installed and configured L2 network switches, gateways, and FortiGate firewall.

Installed and maintained all end-user systems and development servers within the client’s requirements. Maintained maximum availability of supported services for users. Facilitated in diagnosing and resolving technical issues with desktop, server, security, and on-premise environments. Ensured antivirus protection & solutions are maintained and updated on end-user PCs with McAfee e-policy Orchestrator.

Studied from LondonTec City Campus - Sri Lanka (https://londontec.lk/) and degree honored from Wrexham Glyndwr University in the UK

Diploma (Full Time) 1 Year