VIKAS SINGH CHAHAL

• Verantwortung für die IT-Infrastruktur am Standort für mehr als 400 Benutzer sowie deren Betreuung (einschließlich Windows Server, Microsoft 365, Netzwerkdienste, End Point-Management und Systeme zur Produktionsunterstützung). • Koordination mit externen Dienstleistern und internen Stakeholdern zur Umsetzung von Infrastruktur-Upgrades, zur Behebung kritischer Störungen und zur Optimierung der Servicebereitstellung. Konfiguration und Wartung von Netzwerkkomponenten (Switches, Router, Firewalls, WLAN)

1. Resolve technical issues through remote assistance, telephone, and schedule on-site visits. 2. Diagnose and repair internet service, LAN Networks, Wireless, and email failure. 3. Analyzed software, hardware, and network systems for various communication systems. 4. Participates in the evaluation, piloting, testing and launch of new hardware, software and apps. 5. Installation, configuration, and troubleshooting of all shared networks, printers, scanners, and other communication devices 6. Installation

1. Provided IT support for Network, Desktop and Macintosh OS. 2. Windows OS 7,8,10, Mac OS installation and configuration of users. 3. Installation, configuration, and troubleshooting of all shared networks, printers, scanners, and other communication devices. 4. Data Backup management. 5. Bit locker and Symantec Antivirus Server, Data Server Backups installation and configuration. 6. Installation and maintenance of anti-virus, firewall, and security. 7. End user support and documentation of Activities.