Val Mal

- Lead QA & mentor — manage Quality Analysts and sustain weekly accuracy above 90% through coaching and continuous improvement. - Designed AI translation training — raised the AI translation quality from 60% to above 80%. - Co‑developed SOPs and task instructions and implemented data‑driven fixes via root‑cause analysis. - Liaison and process owner — align Managers and Business Partners; optimise QA workflows for efficiency and compliance.

- Managed translation projects for education, healthcare and social services, delivering high‑volume, accurate multilingual documentation. - Cut translation effort 35% by creating reusable Russian/Ukrainian templates for Massachusetts school districts. - Translated 2M+ words for US government agencies, including Department of Public Health, Education and Justice.

- Transcreated 405,000 words (1,600+ pages) of marketing content for Top‑100 Ukrainian sites, adapting tone and cultural references to boost local engagement. - Performed linguistic QA of technical casino‑game reviews to ensure accuracy and regulatory suitability. - Applied AIDA‑focused copy techniques to preserve source intent while driving attention, interest and conversions.

Proofread/edited Russian and Ukrainian marketing and technical content; improved in‑store client engagement by 25%.

- Managed product data for a global retailer, improving technical document accuracy by 40% (MTPE) and reducing idle time by 33%. - Processed large datasets (355,000 words) with strict data‑integrity checks and quality control. - Collaborated with cross‑functional teams to resolve inconsistencies and ensure seamless integration of linguistic solutions.

- Evaluated AI prompts/outputs for error patterns and bias. - Applied data‑driven prompt and annotation improvements and produced metrics reports for engineers.

- Analysed inventory vs. requirements to shape procurement strategies. - Data‑driven compliance reviews of customer documents. - Matched charity resources with government agencies for contract placement.

- Built Ukrainian taxonomy in Oracle Grapeshot using Boolean logic to automate marketing data collection and categorisation, improving insight accuracy and campaign targeting. - Analysed and summarised customer‑facing web content to produce actionable market and competitor insights. - Trained and mentored junior analysts on data methods and quality checks. - Audiovisual translator for political TV and news.

- Coordinated FAT, SAT and commissioning for PLC/automation retrofit packages. - Managed vendor delivery, planner alignment and on‑site integration to minimise downtime. - Centralised document control, audit trails, technical spec review, compliance and multinational stakeholder alignment for a EUR 400M nuclear safety programme. - Provided technical, legal, financial and business translation and interpretation for regulators, clients and engineering teams.

Top skills covered: - Business Communications - AI Productivity - Business Writing. This learning path teaches the fundamentals of grammar, principles of business communication, and strategies for crafting clear emails and presentations. How to leverage AI tools like Grammarly to enhance writing quality and efficiency.