Val Mal

- Lead QA & mentor — manage Quality Analysts and sustain weekly accuracy above 90% through coaching and continuous improvement. - Designed AI translation training — raised the AI translation quality from 60% to above 80%. - Co‑developed SOPs and task instructions and implemented data‑driven fixes via root‑cause analysis. - Liaison and process owner — align Managers and Business Partners; optimise QA workflows for efficiency and compliance.

- Transcreated 405,000 words (1,600+ pages) of marketing content for Top‑100 Ukrainian sites, adapting tone and cultural references to boost local engagement. - Performed linguistic QA of technical casino‑game reviews to ensure accuracy and regulatory suitability. - Applied AIDA‑focused copy techniques to preserve source intent while driving attention, interest and conversions.

- Managed translation projects for education, healthcare and social services, delivering high‑volume, accurate multilingual documentation. - Cut translation effort 35% by creating reusable Russian/Ukrainian templates for Massachusetts school districts. - Translated 2M+ words for US government agencies, including Department of Public Health, Education and Justice.

Proofread/edited Russian and Ukrainian marketing and technical content; improved in‑store client engagement 25%.

- Managed product data for a global retailer, improving technical document accuracy by 40% (MTPE) and reducing idle time by 33%. - Processed large datasets (355,000 words) with strict data‑integrity checks and quality control. - Collaborated with cross‑functional teams to resolve inconsistencies and ensure seamless integration of linguistic solutions.

- Evaluated AI prompts/outputs for error patterns and bias. - Applied data‑driven prompt and annotation improvements and produced metrics reports for engineers.

- Analysed inventory vs. requirements to shape procurement strategies. - Data‑driven compliance reviews of customer documents. - Matched charity resources with government agencies for contract placement.

- Built Ukrainian taxonomy in Oracle Grapeshot using Boolean logic to automate marketing data collection and categorisation, improving insight accuracy and campaign targeting. - Analysed and summarised customer‑facing web content to produce actionable market and competitor insights. - Trained and mentored junior analysts on data methods and quality checks. - Audiovisual translator for political TV and news.

- Coordinated FAT, SAT and commissioning for PLC/automation retrofit packages. - Managed vendor delivery, planner alignment and on‑site integration to minimise downtime. - Centralised document control, audit trails, technical spec review, compliance and multinational stakeholder alignment for a EUR 400M nuclear safety programme. - Provided technical, legal, financial and business translation and interpretation for regulators, clients and engineering teams.