Valerie Schmidt

Drive the reliable execution of operational initiatives by serving as a central point of contact for stakeholders, facilitating alignment across business and IT teams and ensuring systematic follow-up of agreed actions. Create stakeholder-ready materials for reviews and governance by translating complex operational topics into clear, easy-to-consume documentation and status overviews. Identify process and communication inefficiencies and support the rollout of operational changes, ensuring transparency acro

Strengthened service stability, quality, and compliance across global support processes (Incident, Request, Problem Management). Identified process gaps through structured analysis (spot checks). Standardized templates and introduced action tracking mechanisms to improve transparency and overall alignment. Coordinated stakeholders across IT, business units, and service providers. Managed escalations, analyzed underlying risks, and coordinated structured resolution plans across stakeholders.

Established structured processes for project-to-operations handover and pipeline transparency. Maintained operational dashboards and enabled early risk identification and better planning. Standardized communication and requirements to improve collaboration between business and IT.

Acted as global point of contact for key users worldwide in the area of CRM Data Management and Data Quality. Supported users in resolving system issues, handling requests, and providing clear, practical guidance. Collected, consolidated, and prioritized requirements and improvement requests from countries worldwide. Collaborated closely with development teams to design and roll out data quality tools used globally. Defined and maintained global data standards, governance rules, and ownership models to supp

Supported SAP’s internal CPI application, used by consulting managers and consultants to manage and track customer projects. Acted as key contact for user-related topics, coordinating requirements and supporting effective use of the system.

Provided full administrative management and team support Managed calendars, coordinated meetings, travel arrangements, and day-to-day operations Acted as central point of contact across international teams and supported communication

Supported executive management and facilitated international communication. Translated and coordinated materials for business partners.

The program combined foreign language studies (English, French and Spanish) with Business Administration, Employment Law and Organizational Psychology and concluded with a State-certified Diploma and Chamber of Commerce Diploma.

Graduated with honors