Varshitha Ramesh

• Responsible for all operational management and development of social media and community expansion efforts for two of the highest revenue-generating gaming brands. • Oversaw the creation and release of social ads that boosted the respective brand accounts by 12,000 followers QOQ. • Devised and executed GTM strategies for YouTube, FB Groups, Website, Blog, and TikTok. • Oversaw a team of 14 moderators while working to enhance overall customer experience and generate cross-platform leads.

• Conducted competitive research and monitored social trends to create engaging organic content, thereby driving overall social engagement, reach and growth. • Supported the management, administration, and documentation efforts of key social media accounts. • Assisted in managing all areas of events, from pre-planning, through the event day, to post-event activities. • Organized logistics of event preparation, including location scouting, stage design, venue decor, and program implementation.

• Negotiated several customised troubleshooting service packages while working in the Amazon US, UK, Australia, and India marketplaces. • Collaborated with the CS team, Program Managers and large-scale Amazon sellers to develop optimised listing solutions, increasing the overall Display Page clicks by 24%. • Lead daily team huddles; highlighted process gaps and optimisation opportunities within existing and new SOPs to corresponding PMs and other stakeholders. • Presented weekly team performance reports.

• Troubleshot & resolved complex technical issues for various high-end commercial laptops and desktops specifically for the NA, SPR, and EMEA regions. • Assisted in new hire training initiatives; served as the POC with most things related to procedural inquiries involving high-value commercial accounts. • Developed and shared best practices to reduce problem occurrence and served as a knowledge expert in the department for point-of-sale system inquiries.