Mag. Vera Bondarouk

• Partner channel management; • Responsible for cultivating and maintaining relationships among business partners; • Partner analyzing points with the organization and maximizing commercial opportunities; • Enterprise survey, system analysis and customizing; • Business webinars; • Release presentations;

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, support process and organizational planning. • Manage and increase the effectiveness and efficiency of Support Applications Members. Knowledge, Skills, Abilities: • Regular meetings • Weekly reports • Dashboard presentations • Trainings • Problem solutions

• Monitoring and follow up of the incidents created in the system. • Administration of Knowledge Database and Internal WIKI for all IT staff. • Server access and group access management. • Full windows support and security access control. Keys of the role: • Investigate and progress both customer and internal issues at a technical level

• Responsible for assistance and training of commercial and technical resellers of SAP in Latin America. • Performance and communication tasks about developments Partner Edge Program to the SAP channel. • Training SAP Partners and the internal sales team SAP LATAM. Generating weekly and monthly management reports. Translation of materials in English. Technical support of Partner Edge Portal. Supported modules at 1st level: - CRM - PRM - ACT - TRV - Portal Partner Edge

Fitness consultant Functional Training Lifestyle Assessments Strength Training Nutrition

Service Level Management (SLA) Request Management Incident Management Problem Management Change Management