Vera Oreti

• Responding to customer inquiries via the web, telephone and e-mail channels • Supervision of the channels Facebook, Twitter and the bank's own community • Designing and constantly improving processes related to the processing of customer inquiries • Research activities to clarify customer inquiries

Teaching English to kids at camps

Assessment of internal processes, organisational strategies analysis, process manual reviews, and data analysis, risk analysis; development of risk registers, report-writing, presentations, preparing training materials, facilitation of trainings, audit files, administration and logistics tasks

Developed corporate reports for financial partners in the program; Created and maintained mentor-mentee databases for the program; Organised and facilitated workshops and events for the circle members.

Preparations of training presentations, development of ERM framework, Filing audit work.

Handled after-sales customers for the After Sales Department; making clients happy and satisfied; Assisted customers to receive best after sales services.

Micro/Macroeconomics, International Economics, Development Policies, Public Finance, Project Planning, Monitoring and Evaluation, Germany's External Relations, Central Banking, Development Cooperation, Regional Integration, Econometrics, Current Issues in Global Development, Theories of Development

Macro/Microeconomics, econometrics, statistics, research methods, monetary economics, public economics, development economics, corporate finance, resource economics, international economics, calculus