Verena Langrock

• Provide client support • Oversee the Client Services Team • Provide back office support to the Sales Team • Order processing and invoicing • Being the key point of contact to liaise with Head Office in Germany regarding all IT systems • Monitor and feedback necessary adjustments and improvements needed to the IT systems • Support and provide staff training for current and future internal IT systems • Review, design and implement administrative systems and processes

• Complete forecasting of product requirements • Managing the ordering of products ex Germany and USA • Track and report key functional metrics to reduce expenses ad improve effectiveness • Support and provide staff training for ERP and CRM systems • Review and optimize existing administrative processes • Oversee the Client Services Team • Provide client support • Provide back office support to the Sales Team • Order processing and invoicing

• Project assistance (energy efficiency) • Market research • Administrative duties

• Correspondence with customers and suppliers • Order processing • Price calculation and tender preparation • Storage planning