Victor Inamisami

Enterprise ICT field and technical support aligned with Iveco global standards. 1st and 2nd level support, hardware lifecycle management, Active Directory, Microsoft 365 and Exchange support, networking and VoIP systems, documentation, SNOW and SLA compliance

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-to-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Identified issues, analyzed information and provided solutions to problems. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. ServiceNow Ticketing Management System Demon

IT Projects Installation, troubleshooting and configuration of CISCO, Meraki, Firewalls, APs Rack and Stalking, Router, Switches, Firewall Server Room Hardware relocation Deployment, Software upgrade, Printer installation Escalating service Ticket processing and Remote Team Support Regular communication with the Remote Team when necessary

Managed some IT Projects across Europe Rack and Stacking and Patching Installation, replacement of faulty devices Deployed software and updated devices as well as BIOS upgrades and Configurations Assessment and Escalation to the Remote team and Service Desk Communicating project progress regularly with Remote Team

Project planning, Negotiations and Commercial offer to clients Implementing, Installation, calibrations, project commissioning and handing over Monitoring HSE, Quality control, Quality Assurance Database Management System of all Hospital equipment, repairs and spare parts Logistics and Freight management Assigned and coordinated field works Coordinated and Managed local Server, troubleshoot, repairs and replacement IT devices troubleshooting, repairs and configuration Designed, Planned and coordinated repa

Secured the company registration as a Radiation Equipment Company with the NNRA Changed unsafe practice in the Radiological department of some Teaching Hospitals and carried out emergency procedure and identified training needs for their specific practices Provided practical advice on implementation of local rules and procedures of the Regulatory Authority Monitored and supervised the installation and repairs of Radioactive equipment

Secured the company registration as a Radiation Equipment Company with the NNRA Designed, Planned and coordinated repair works Managed and coordinated the Local Server, Troubleshooting, Repairs and Replacement

Provided daily clinical support for hospital technicians and staffs on different types of equipment Monitored and supervised ongoing PPM, repairs, installations, calibrations and project commissioning Database Management of all Hospital equipment, repairs and spare parts Managed and supervised site engineers