Gabriela Florentina Dincă

Fähigkeiten und Kenntnisse

Accepting Responsibility
Analytical Skills
Account Management
AppDynamics
Adaptability
Creative Problem Solving
Application Support
Adaptation
Customer Experience
Assertive
Customer Satisfaction (CSAT)
Auditing
Customer Service
Cascading Style Sheets (CSS)
Customer Support
Easily Adaptable
Cashiering
Cybersecurity
Cognitive Flexibility
Integrated Systems
Emotional Intelligence
Communication
Data Analysis
Interpersonal Skills
Computer Networking
Empathy
Dependability
IT Security Operations
Desktop Virtualization
Federated Identity Management
Microsoft Excel
Dreamweaver
Help Desk Support
Microsoft Office
HTML
Microsoft PowerPoint
Hybrid Competence
Okta Administration
Microsoft Word
Identity & Access Management (IAM)
Motivation
Okta Identity & Access Management (IAM)
Identity Governance
Network Troubleshooting
Okta Identity Cloud
Information Security Consulting
Okta
Okta Single Sign-On
Openness to Feedback
Operating Systems
Remote Troubleshooting
Patience
Research
Pedagogy
Resilience and Adaptability
Persistence
Root Cause Problem Solving
Problem Solving
SCIM
Servers
Software Troubleshooting
Single Sign-On (SSO)
Splunk
Sociology
Sociology and Pedagogy
SPSS
Sociology sau Pedagogy
Statistics
System Administration
Teamwork
Technical Requirements
Technical Support
Troubleshooting
Threat & Vulnerability Management
Time Management
Video Editing
Virtual Private Network (VPN)
Windows
Wondershare Filmora
Writing

Werdegang

Berufserfahrung von Gabriela Florentina Dincă

  • Bis heute 4 Jahre und 1 Monat, seit Juli 2022

    Senior Identity & Access Management (IAM) Engineer

    CGS Romania

    As an Okta Certified Consultant, Administrator, and Professional, I specialize in engineering and optimizing enterprise-level Identity & Access Management cloud ecosystems. For me, IAM is the exact intersection of deep infrastructure security and human daily workflows. I don’t just resolve critical technical anomalies; I build trust with global enterprise partners by ensuring their access environments are stable, secure, and intuitive. My approach is rooted in sustainable engineering—focusing on long-term r

  • 1 Jahr und 3 Monate, Mai 2021 - Juli 2022

    Technical Support Specialist

    CGS Romania

    In this role, I served as a Technical Support Agent for the Xfinity/Comcast project, providing remote hardware and network troubleshooting for residential internet, TV, and core digital services (excluding mobile device lifecycles). Operating securely through corporate VPNs, VDI infrastructures, and virtual machines, I diagnosed connectivity anomalies using internal diagnostic tooling. Alongside technical resolution, I maintained a strong performance track record—consistently earning top customer satisfacti

  • 3 Monate, März 2021 - Mai 2021

    Cashier

    KFC, Pizza Hut, Taco Bell | Romania & Italy

    Working at KFC Park Lake was one of the most important starting points in my career. It was my first real step into the workforce, and it taught me critical life skills: how to communicate under intense pressure, how to work efficiently in a fast-paced team, and what true discipline means. It laid the foundation for my professional work ethic and trained me for every challenge that followed.

  • 11 Jahre und 3 Monate, Jan. 2010 - März 2021

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    Looking For Job

    Before breaking into the technology sector, I spent these years taking various roles. Each of these jobs contributed to my personal growth, resilience, and adaptability, proving to myself that with enough ambition and hard work, you can successfully transition into any industry and grow constantly.

Ausbildung von Gabriela Florentina Dincă

  • 2008 - 2011

    Unfinished

    Universitatea din Craiova

  • 2004 - 2008

    Bachelor's degree

    Liceul Pedagogic Stefan Odobleja

Sprachen

  • Englisch

    C1 (Fließend)

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