Viktoria Gold

Strategic partner to global clients, strengthening long-term relationships and maximizing value delivery. • SAP S4/HANA expertise with strong interpersonal skills to manage customer portfolios and drive business outcomes. • Focused on root-cause analysis and solution leadership, providing clear, data-driven recommendations. • Skilled in managing multiple high-stakes issues across global supply chains with exceptional communication, organisational, and time management abilities.

Spearheaded new customer acquisition and managed end-to-end customer lifecycle engagement to maximize satisfaction and retention. • Led contract negotiations and pricing strategies, integrating detailed financial analysis to support business growth. • Directed full sales cycle activities, from lead generation to successful service delivery. • Built and maintained a robust CRM pipeline, delivering accurate forecasting and strategic reporting to drive sales performance.

upgrading my qualifications in Excel, Power Point und Outlook

Conducted customer onboarding and regular success reviews to align strategies with client goals. • Supported customers in achieving objectives through tailored guidance and performance tracking. • Facilitated agile practices as Scrum Master, promoting team collaboration and synergy. • Guided teams in adopting agile methodologies to enhance productivity and teamwork.

• Delivered a transformational conversion rate improvement, increasing success from 37% to 73%. • Directed public sector initiatives across Munich and Hamburg, coordinating educational solutions for people with migration backgrounds in partnership with municipal authorities. • Held end-to-end responsibility for sales growth, lead generation, and strategic marketing execution. • Identified customer success barriers and tailored consulting services to enhance client engagement and satisfaction. • Spearhe

Delivered tailored training solutions to private and corporate clients across industries. • Prospected new clients, analyzed market trends, and drove new business opportunities. • Led educational program conception, managed agreements, and organized marketing events. • Strengthened client relationships, enhancing training sales through strategic account management.

As a Seminar Leader, I delivered customized training programs for job seekers, driving high engagement and improving employability outcomes through personalized learning approaches. I coached participants on career strategy, job search execution, and market positioning, increasing their ability to successfully secure employment. Collaborating with public sector stakeholders, I aligned program delivery with defined KPIs and workforce goals, contributing to client acquisition, retention, and sustained progr

With a proven background in organizing international trade fairs, I have successfully driven customer engagement and business growth by delivering tailored solutions and premium client experiences across global markets. I have worked closely with senior executives, providing high-level B2B and political interpreting, which strengthened my ability to navigate complex stakeholder landscapes, build trust, and influence decision-making processes. As a freelancer, I developed and executed end-to-end sales and

In addition to business interpreting I leveraged outstanding account management and client relationship skills to drive enhanced sales development with a russian billionaire and some east european companies, expanding account services and increasing customer satisfaction, generating new business opportunities at russian market.

I was responsible for the support of Microsoft Partner Learning Center, I provided contributions to Controlling & Support Team, controlling finance operations, creating Power Point Presentations and reportings with high detail orientation and accurancy.

My position included managing personnel and inventory, handling financies, monitoring compliance and outstanding customer services.

Participating in theater clubs of local theatre scene and in the choir of Leibniz University, trying to join an acting school in Germany, practicing different actor and presentation skills.

Translating accurately employment manuals, websites, instructional manuals, sales contracts into Italian and German languages, providing interpreting services in business and political negotiations, training the ability to work out a depth-knowledge of any subject area.

During my studies I focused on philological and cultural knowledge about Italy and Germany and on comparing their culture and literature, analysing the relationships between culture and literature (e.g cultural impact on the literature, mass media), developing theories, analytical and comprehensive