Viktória Leonhardt

- 1st interface for external customers and subcontractors in the training area with a focus on customers in Germany, UK and Canada - Providing cost-effective, high quality, innovative learning solutions in line with customers' key priorities - Transnational cooperation with other Learning Delivery Partners: - Communication about new learning methods, trainings, processes

Processing and follow-up of the level 2 tickets in field learning.

Processing of requested changes on training needs within LMS

Constitution of standard and special HR-Transnational Reports (SAP BI); Management and user support for all training tools, Process analysis and support in the development of new processes, methods and tools; the preparation and production of spreadsheets, and presentations related to training processes, "Alerts" escalation. Merge e-mail communication to all employees in Aribus regarding training.

1st and 2nd level support for T-Online, escalation to 3rd level support of unsolveable problems. Administration of Windows server. Creating, approval and realisation of changes in server environments. Planing and coordinating of hardware shifts with external companies in our datacenter, spreaded all over the world.

Monitoring of server incident, 1st level support for Appcom (special solution with virtual server on a basis of a mobile and virtual operating system). Escalation of unsolveable problems to 2nd level support. Phone communication with other support groups. Quality control of tickets closed by specialized team. Check and approve/disapprove of changes in server environments.

German language, Slovak language