Viktória Varga

Providing IT support across university departments, managing AV systems, and resolving hardware/software issues on-site and remotely. Diagnosed and resolved 80% of incidents on first contact, handling 200+ cases monthly with accurate documentation. Engaged with 50+ users weekly, ensuring clear communication and high satisfaction. Maintained security compliance for 500+ devices, troubleshooting software, hardware, and network faults within SLAs for efficient issue resolution.

Providing 1st & 2nd line IT support for 200+ users and devices, managing macOS administration, Active Directory, and GPO policies. Overseeing software installations, VPN setups, and system upgrades across Windows, macOS, and Android. Ensuring 99% system uptime, minimizing downtime through proactive maintenance, troubleshooting, and data recovery. Enhancing IT security by identifying vulnerabilities and implementing policies to reduce risks and improve workflow efficiency.

Coordinated purchasing and sales operations, managing supplier partnerships for freight planning and customs handling. Ensured 98% customs compliance through structured administrative processes and accurate documentation. Handled critical customer complaints with transparent communication, successfully restoring trust and ensuring long-term retention. Optimized workflows to enhance efficiency in procurement and international trade operations.

Managed IT installations, fault diagnosis, and hardware maintenance, ensuring optimal system performance. Delivered over 100 custom-built PCs, meeting client expectations and functionality requirements. Provided high-quality service desk support, achieving a strong resolution rate and increasing customer satisfaction. Maintained and optimized IT systems through proactive and reactive maintenance, ensuring reliability and efficiency for clients.