Vincenza Castaldo

Organize and maintain personnel records. Supervise new employee onboarding. Keep a track record of leaves such as sick or holiday. Ensure legal compliance. Assist the payroll department by providing employee information on leaves and employee benefits. Creation of job advertisements. Screening resumes and maintaining a network of candidates. Provide training and development opportunities. Administer background checks and other pre-employment screening.

Analyzing user profiles, video, and text-based content (DE, EN) for a popular social media site. Investigating, escalating, and resolving issues reported by users or flagged by the system. Translating according to specific workflows. Understanding and remaining up-to-date with client policies and guidelines Substitute Team Leader: Supervising the team and providing feedback to leads; Distributing and coordinating translation requests for legal purposes Keep a track record of sick leaves

visitors reception and supervision of the exhibition areas; public relations and customer service (front office).

Cultural association sponsored by Naples' City Council. Guided tours at Maschio Angioino, Baia Castle and S.Domenico Maggiore Monastery. The tours included areas managed and supervised solely by the group. Writing and translation services on the monthly magazine enclosed with the tickets for the visitors. The purpose was providing tips and suggestions on the city, its activities, plus historical and interesting information about tourism in Naples.

Front office customer service (multi-language). Providing information about tourist attractions, local services and activities

Supporting the organization in the acquisition of new clients (B2B energy sector). Screening of potential clients. Managing appointments for the commercial team

IKEA Customer Service. - Providing information on products, special offers, services and physical stores - Providing assistance on online purchases. Support during and after the purchasing orders - Supporting customers' claims and inquiries - After sales/before sales numbers management and free online chat management.

customer service and support to the company commercial branch purchase orders management and control assistance on the development of new commercial strategies on PL products

Hauptfächer: Englische Sprache und Linguistik; Deutsche Sprache und Linguistik; Humanistische und linguistische Fächer.