Vineet Sharma

Currently involved in the transition activities of the new project in the organization for CISM Support(BMC Remedy). Working on stabilization of tickets solving for the team and also logic building to achieve the SLA and defined KPI’s of the project. Leading a team of 10 members seamlessly to get the transitions successful and to run project smoothly. Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among team.

Supporting the Remedy Application which involved Support, Administration, Customization and Integration. Skills: Remedy, ITSM 7.1 and 8.1, Helpdesk, Incident Management, Change Management, Problem Management. Description: Strong skills in BMC Remedy Tools like ARS/ITSM to implement and customize as per the requirement. Developing applications in Remedy Action Request System (ARS) 7.1 and 8.1. Proficient in BMC Remedy IT Service Management (ITSM 7.1 and 8.1) Out Of Box Application and Customization.