Vishal Lobo

Assessed and categorized operational issues, following established SOPs for resolution and escalating uncovered matters to relevant teams in a timely manner. Conducted performance reviews and 1:1 coaching, identifying problems quickly and proposing effective solutions to enhance engagement and operational efficiency. Developed structured reporting workflows and performance dashboards to support data-driven decision-making and provide preemptive alerts on potential issues.

Handled escalation of supply chain issues, assessing risks and categorizing disruptions (e.g., supply shortages, lead time variances) while following SOPs for standard cases and escalating exceptions to stakeholders for resolution. Monitored KPIs (OTIF, lead times, inventory levels, transport costs) to identify gaps, provide warnings on potential risks, and implement improvements for operational efficiency.

Assessed and handled supply coordination issues across Europe, Southeast Asia, and MENAP regions, following SOPs for demand planning and escalating exceptional matters to logistics partners or teams. Drove solutions for product availability, including cost optimization initiatives that contributed to ~10% procurement savings through efficient issue resolution.

Preparation for masters studies & Goethe Zertifikat - A1 & A2.

Managed escalation of operational issues in transport routing and scheduling, assessing problems, following safety SOPs, and coordinating with personnel to execute solutions. Oversaw compliance and documentation processes, communicating with authorities to resolve high-responsibility environmental issues and maintain standards. Optimized resource allocation by identifying inefficiencies and proposing pragmatic solutions for improved safety and efficiency.

Taken a career break from Oct 2013 to Aug 2014 to pursue new goals

Led escalation management for a 15-member team, assessing issues, streamlining processes, and driving improvements to achieve CSAT and first-call resolution targets. Identified operational gaps quickly, proposed effective solutions, and coordinated internally to enhance service quality and efficiency.

Conducted quality checks and escalations, driving continuous improvement by assessing issues and implementing solutions to reduce attrition (awarded "People's Champion" for lowest rate in 2007). Promoted to team leader through demonstrated leadership in problem-solving and communication.