Vittorio Piancaldini

Fähigkeiten und Kenntnisse

5S
Active Listening
Capital Equipment Purchasing
adaptability and flexibility
Client Visits
Analytic Problem Solving
Coaching
Assistenza clienti
Customer experience
Competenze analitiche
Automotive Sales
Customer Service Management
Continuous improvement
Bosch
Customer-Focused Service
Electromechanics
Continuous Process Improvement
Business Analysis
Data-driven Decision Making
Business Operations
Elevators
Dealer Network Development
Cost-Benefit Analysis
Capital & Expense Budget Management
Event Marketing
Dealer Network Management
CRM
Gestione prodotti
Event-Based Marketing
Distributed Team Management
Cross-Functional Team Building
Gestione team
Extended Warranty
Customer Events
Earthmoving
Incident Management
Easily Adaptable
Formazione e sviluppo
Maintenance and Repair
Industrial Experience
Electro-Mechanical Products
Mathematical Physics
French to German
Industry standards
New Business Opportunities
Methodological Approach
Garanzia
Ingegneria
Online Articles
Microsoft Excel
Gestione dei reclami
Ingegneria gestionale
People management
Microsoft Office
Gestione del team in remoto
Key Account Management
Persuasive Presentations
Microsoft Teams
Product Planning
Leadership
Power Converters
Service Delivery
Miglioramento processi
Product Safety
Power Inverters
Lean Operations
Service Management
Miglioramento processi aziendali
Production Lines
Presales Technical Support
Service-Level Agreements (SLA)
Team Leadership
Presentation Skills
Negotiation
Project Management
Servizi al cliente
Project planning
Problem solving
Team Management
Soddisfazione del cliente
Negoziazione
Quote Preparation
Processi di vendita
Teamwork
Spanish to French
Remote Monitoring
Technologists
Stakeholder Management
SAP ERP
Trade Shows
Stesura di budget
Service Commercial Offering
Training
Supporto clienti
Troubleshooting
Service Contracts
Sviluppo di prodotto
Vendite e marketing
Voltage Regulators

Werdegang

Berufserfahrung von Vittorio Piancaldini

  • Bis heute 1 Jahr und 8 Monate, seit Feb. 2025

    Private Consultant After-Market Service Operation Management, Capital Equipment

    Freelance | Self-Employed

    Coaching and fostering CE Distributors for proactive and efficient After-Market operation: • Parts, Service and Repair methods and processes (workshops and field) • premises and staff set up, basic technical and soft-skills training, change management • operational and commercial KPIs to seek productivity, profitability, and Customer satisfaction • tailored, added value service solutions: Maintenance and Repair Contracts, Extended Coverages, Reman/Recon Solutions, Machine Inspections, preventive maintenanc

  • Bis heute 1 Jahr und 8 Monate, seit Feb. 2025

    Equipment Specialist

    Private Consultant

    Coaching and fostering CE Distributors for proactive and efficient After-Market operation.

  • Bis heute 1 Jahr und 8 Monate, seit Feb. 2025

    Market Specialist

    Private Consultant

    Coaching and fostering CE Distributors for proactive and efficient After-Market operation.

  • 1 Jahr und 10 Monate, Apr. 2023 - Jan. 2025

    Head of Service CE EMEA

    Bobcat EMEA

    Leading the EMEA CE Service Team at Doosan Bobcat EMEA, under the After Market Product Support Division, providing service support and leveraging service business to Bobcat CE dealers network with 10 service managers across EMEA

  • 1 Jahr und 10 Monate, Apr. 2023 - Jan. 2025

    Technical Manager

    Doosan Bobcat EMEA SRO

    Head of Service within the EMEA AM Product Support division, leading the team of 11 Senior Service Managers.

  • 6 Jahre und 10 Monate, Jan. 2017 - Okt. 2023

    Product & Customer Support Manager (Italy, Central-and-Eastern Europe)

    CNH Industrial

    Strategy for overall Service, Product and Customer assistance and After-Market Business promotion in assigned markets, coordinating support policies. Enhancing Parts & Service company’s penetration and profitability through Service and Maintenance Contracts, Protection Plans (extended warranties), Spares Kits. After-Sales targeted packages and services quotations for tenders and key accounts, with direct involvement in negotations with customers. Guiding and coaching dealers through all processes of servi

  • 5 Jahre, Apr. 2018 - März 2023

    Customer Service Support Manager

    CNH Industrial - CASE Construction Equipment EMEA

    Interface and coordination between Dealers / Distributors / Key Accounts and CNH structure.

  • 9 Jahre und 4 Monate, Sep. 2007 - Dez. 2016

    Service Manager Construction Equipment

    CNH Industrial

    Interface and coordination between official Dealers / Distributors / Key Accounts and CNH Structure, for all issues and activities concerning After-Sales Service to Customers, leading a team of 4 sub-regional Service Zone Managers (since 2013) Brands CASE and New Holland Construction

  • 4 Jahre und 11 Monate, Okt. 2002 - Aug. 2007

    Quality Assurance Engineer , Product Planner

    Bosch

    Quality Assurance Engineer and Product Specialist for the High Pressure Pump CP1K and CP1H: Quality responsible vs Daimler Chrysler and Hiunday. Product Planner and Assembly Line Quality Manager for the High Pressure Pump CP3.2: projects and process quality coordinator.

  • 1 Jahr und 8 Monate, Jan. 2001 - Aug. 2002

    Application Engineer

    APC-MGE: now the IT Business of Schneider-Electric

    Design and configurations of whole UPS Systems (single and/or multiple/redundant units) for medium-large 3-phase industrial applications, Telecom and Data Center. Technical pre-sales support to EMEA Sales Teams and official distributors: technical and commercial follow-up of projects / commissions before and after installation, customers acceptance tests and systems release

Sprachen

  • Italienisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

  • Spanisch

    B1-B2 (Gute Kenntnisse)

  • Portoghese

    B1-B2 (Gute Kenntnisse)

  • Französisch

    A1-A2 (Grundkenntnisse)

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