Vladimir Shushkov

Providing technical support services for multiple global customers as a Tier 2 Network Engineer in ACI team of the Cisco Managed Services • Monitoring of customers' environments and resolution of occuring incidents • Troubleshooting sessions with customers and Cisco TAC to mitigate different complex issues • Preparation of RFCs and implementation of changes in ACI fabrics according to customers' needs • Working with a team of engineers across the world

Maintenance and troubleshooting of a distributed enterprise LAN/WAN built on Cisco and Alcatel routers and switches running OSPF, BGP and MPLS. SDH/SONET transport network administration. Support of the enterprise VoIP solution with more than 500 clients. Management of an intelligent campus cable system. Network performance monitoring. Interaction with multiple service providers and clients. Providing 2nd level of support. Involvement in ITIL/COBIT processes.

Providing security services in on different layers according to company security policy (similar to PCI DSS). Administration of security platforms including antivirus, integrity checkers and PKI software. Management of MS Active Directory role-based model and Group Policy. Maintenance of network security devices including Cisco ASA/PIX firewalls, Cisco IPS, and domestic VPN concentrators. Investigation security events. Mitigation security breaches.

Support and troubleshooting of Cisco LAN and Security equipment in the DMZ area. Maintenance and support of middleware layer in payment and accounting system based on software stack of IBM Websphere MQ, IBM Websphere Application Server, Microsoft Biztalk and Microsoft Exchange software. Active Directory domain administration. A second line of technical support for clients of the bank.

Administration of the company network deployed on Cisco and Nortel equipment. Mitigation of different problems in clients' networks. Pre-sales assessment and drafting network design plans.

Responsible for carrying out teaching and research duties. Involved in postgraduate courses as well as responsible for organizing lectures and supervising seminars and tutorials.

Radiophysics and Electronics