Volkan Sel

- Lead BA & PM in UK IT teams working with Agile methodology. - Preparing BA Diagrams, Analysis templates, and Product KPIs.

- Product Lead (Product Manager) in Mobile & Web Product Team. - Deciding what new features will be added to Hepsiburada e-commerce mobile app. - Backlog management, project management, prioritization and coordination with Product Owners. - Analyze app analytics to improve the customer experience and KPIs. - Define and complete A/B Test and Data Analysis with Data Scientists.

- Senior Business Analyst in Mobile Banking Team. - Work closely with mobile software development, product design team, Product Owner and other teams such as CRM, Fraud, Payment teams. - Prepare business and technical analysis documents and test case scenarios for QNB Mobile application. - Test for functionality, performance and user experience. - Analyze app analytics to improve the customer experience and KPIs. - Use push notifications to inform the customers about new features and campaigns.

- Senior Business Analyst at Digital Wallet department. - Prepare business and technical analysis documents and test case scenarios for fastPay (Mobile Digital Wallet) application (DenizBank). - Deconstruct competing digital wallet applications and provide reference videos, screenshots, etc. - Integration of performance marketing tools (Adjust, Firebase). - Project management, prioritization and coordination with the Product Owner, and assist to Change Management and backward compatibility.

- Senior Business Analyst at Foreign Trades and Money Transfers department. - Prepare business and technical analysis documents and test case scenarios for Web applications. - Test for functionality, performance and user experience.

- Business Analyst at Collection and Fraud Management Team. - Work collaboratively with developers, design teams and other core teams (such as CRM, Security, ERP, etc.) to ensure successful updates. - Vendor Management experience for Legal Follow-Up application. - Prepare business and technical analysis documents and test case scenarios for a new Legal Follow-Up application developed by Turkcell Technology from scratch.

Testing and managing Turkcell Products, Services and Applications. Researching similar services and embedding necessary applications to devices and posting them to blog site. Comparing devices and reporting price / performance rates.

Maintaining business operations and managing relationship between business and IT units. Getting and evaluating the customer needs and making necessary improvements in business operations. Analyzing the current situations in business operations and acting proactively due to rapid changes in web trends. Programming web based applications for corporate companies using Php, Html, Css, Jquery, Ajax and communicating database engines and integrating with social media like Google Apps, Facebook and Twitter.