Waleed Ismail

Played an integral role in planning and executing individual migration waves in support of a large, long-term Data Centre migration project, a $ Multi-Million budget project. * Liaised with technology teams, application teams, and business teams to assign activities, tasks and steps to individual resources.

Promoted to oversee planning, launch and management of enterprise-wide IT infrastructure for new Aggregates & Concrete (A&C), division of major global cement producer following success in initial IT management position with CIBA cement facility. Collaborate closely with Middle East / North Africa Regional IT Director in formulating core IT strategies. Report regularly to senior management and decision-makers across multiple global regions.

Coordinated planning and execution of multiple hosting projects with multinational firms such as British Telecom, Malaysia Telecom and American Express. Planned, managed and allocated $500K+ annual operations budget. Forecasted budgetary needs, accounting for data centre growth. Supervised cross-disciplinary team of network engineers in administering server farm comprising 100+ servers. Coordinated installation and configuration of security, disaster recovery and business continuity systems.

Held fully accountable for design, deployment and support of all software and hardware technologies for enterprise network infrastructure. Interacted with internal users to gather information for, and resolve help desk issues. Installed and configured a range of hardware, software and network components including security and disaster recovery tools. • Championed implementation and administration of Raya Telecom internal mail server. • Skilfully developed procedure and deployed tools for security.

Oversaw cross-functional support team in resolving a breadth of complex technical issues. Generated customized reports and forms to meet unique customer needs. Interfaced with customers in enhancing and troubleshooting bugs / errors with software packages. • Steered design and delivery of several leading-edge software solutions. • Adeptly resolved a range of challenging technical issues by rapidly isolating and resolving source of complicated issues.