Wasim Ahmed

Objective(s): • To turn around and improve delivery performance and attain excellence in Incident and Problem Management Own Contribution(s): • Led complex service management process delivery across the UK and India independently for 6 processes with >15 with cumulative project Outcome(s): • Recognized for ability to handle difficult and complex situations owing to innovative methods for SLA/performance management

Objective(s): • To build and maintain the reports as per the user, site, and security for the Automation business Own Contribution(s): • Deliver timely reports with accurate information for the further business strategies and business growth Outcome(s): • Ontime availability analysis and business strategies for better business • 0% error reports by building various combinations and permutations on SAP BI tool

Objective(s): • To retain and upsell the existing customers • To activate the internet accounts to ensure the value of the product is achieved Own Contribution(s): • Managed day to day operations with quick turnaround time and 100% customer satisfaction Outcome(s): • 100% SLA attainment on all the parameters • Customer applauds on quick turnarounds and service value add

Economics