Wayne Humphrey

As a member of the Engineering Support Team, I am part of the product development group, addressing difficult technical product questions or resolving elusive technical problems and working with development on fixes and enhancements. I attend Functional Design Reviews and provide input to Development and QA during the development cycle of future functionality releases, and advise on best practices and changes in order to identify potential product difficulties/limitations and increase supportability of the

My main duties include liaising with customers in order to understand their existing infrastructure, to analyse their necessary investment in Enterprise Vault and design a solution that suits the clients’ requirements. The solution would then be implemented and then handed over to the support team. I have an excellent understanding of Microsoft Exchange (5.5, 2000 and 2003), Microsoft SQL Server, Windows Server, Active Directory, Enterprise Vault, Networks, Storage Devices (SAN / DAS / NAS / HSM / Filers)

Responsible for the management and development of the system administrators and technicians, the job involved identifying training needs, assessing learning along with conducting training for system administrators and giving feedback accordingly. Managing administration processes (ensuring personal documentation was submitted in a timely fashion, monitoring of e-mail, web access etc) and finance aspects (eg mobile phone transactions, auditing of itemised billing, control of salary inputs, travel allowances

Responsible for the administration of the Council for Medical Schemes network, duties included managing servers (installing and maintaining Squid Proxy Server, Windows 2000 Advanced Server, Windows 2000 Server, Exchange 2000, SQL 2000 Enterprise Edition, Internet Information Services, Veritas BackUp EXEC 5.5), configuring and monitoring CheckPoint Firewall-1, maintaining login scripts, installing and maintaining system policies and backing up all user data and exchange mailboxes. Additionally the job involv

Responsible for maintaining customer networks, the role involved managing and maintaining servers including Windows 2000 Server, Windows NT4 Server, Windows 2000 Workstation, Windows NT4 Workstation, Exchange 2000, Exchange 5.5, SQL 2000 Enterprise Edition, Internet Information Services, Proxy 2, maintaining login scripts, installing and maintaining system policies, backing up and designing networks.

Responsible for maintaining customer networks, the role comprised primarily of installing and maintaining Windows NT4 Server, Windows NT4 Workstation, Exchange 5.5 and Windows 98 systems.