Wei Zhang

Senior Manager in the Customer Management Department - supervising a team of 8 people in customer service management sector - annual planning of customer service strategies - annual customer service report - selecting and approving business partners - supervising the customer service in the 58 branch offices - handling major customer complaints - in charge of customer related online activities, e.g. social network - organizing annual customer festival - setting up customer online portal

Senior Specialist in the Human Resource Department - assisting annual recruitment planning - interviewing 2nd round candidates - scheduling interviews for upper management - maintaining the recruitment system - dealing with external recruitment agencies - annual campus recruitment - reviewing branch offices’ annual recruitment plans

Specialist in the Human Resource Department - assisting in determining performance standards and targets for sales representatives - analyze performance data of sales representatives - guiding branch offices in establishing performance analysis standards

- scheduling and coordination of interview arrangements - hosting candidates and providing follow-up results - coordinating in the employee enrollment and exit process - preparing orientation packages for new employees - organizing training events, e.g. facilities and amenities

- Designing brochures - Analyzing demand of manpower - Setting up performance, salary and benefit systems

- organizing activities of the organization, e.g. refugee exhibitions, speeches of UNHCR officers, etc. - training of new volunteers, e.g. facts about UNHCR, task of the organization

Coordinator and main contact person for all embassies in Beijing.

Business administration

Labor Economics, Human Resource Management, Psychology

Economics, Management, Administration.