Wendell Oliveira

Worked closely with tourism and hospitality companies to improve their positioning, customer journey and operational processes. Developed tourism products, optimized CRM structures, and supported communication strategies with a hands-on and results-driven approach. - Created and refined travel and experience-based products for destinations and tour operators in Latin America and Europe - Implemented CRM improvements that enhanced team integration and booking workflows

Led complex group travel logistics for artists, athletes and corporate clients, managing full itineraries, operations, and vendor relations. Later returned as an independent consultant to support CRM development and digital sales training. * Group Coordinator (2016–2019) and Independent Consultant (2022–2023)

Planned and coordinated high-end group travel for incentive programs and corporate recognition events, serving large Brazilian companies and key B2B partners.

Joined one of Brazil’s leading travel tech startups during a phase of rapid growth, supporting daily operations and customer service within a high-volume online booking environment.

Supported the contracting department of one of Brazil’s largest tourism companies at the time, contributing to the management of supplier relationships and pricing strategy.

Worked in a niche travel agency specialized in religious tourism and senior group travel, focusing on personalized service and culturally meaningful experiences.

With the aim of Understanding the main content of complex texts on concrete and abstract topics. In addition, to be able to understand discussions in the area of specialization. Also to communicate so spontaneously and fluently that normal conversation with native speakers is possible without much

The International Module Program was intended to offer the student of PGGS - Graduate Program in Services Management (lato sensu) and PPGTUR - Graduate Program in Tourism (stricto sensu), both from the Faculty of Tourism and Hospitality from UFF, conditions for the improvement and development of co

Focused on developing strategic skills for managing tourism services in both public and private sectors, with a strong emphasis on sustainability, innovation, and entrepreneurship. This program highlighted the vital relationship between exceptional service and memorable travel experiences, and I ga

The Tourism course of the Business School of Colleges São José aims to provide a qualified training to the bachelor, enabling him in the areas of planning, organization and supervision of specific and / or related activities in the tourism market. It also seeks to train professionals with a solid t

The course enables the student to assist in procedures in hotels and airlines, as well as in other tourism trade enterprises, such as travel agencies and tour operators. Adopting a modern methodology of lectures with practical classes in the laboratory and in external activities that include techni