Wilfredo Avila

Management IT projects in Central America, south America, Panama and Dominican Republic. Assignments: -Management of all life cycle project: start, planning, execution, monitoring and control, closing. -Weekly meetings with clients for projects followings. -Weekly reports of overview project to clients -Manage resources for each project to ensure timeline compliance, scopes, deliveries, specifications.-Project documentation: Project Charter, Change Request, meetings notes, closing documentation.

-Global Support with headquarters IT team. (Canada, USA, Honduras, Nicaragua, Barbados). -First point of contact for customers seeking technical assistance over the phone or email.-Administration duties, IT purchasing, inventories . -Local support for users: computer installations, software, troubleshooting, remote support, track issues, mobile, VPN.-Hardware installation. -Service Now management. -Programming preventive and corrective maintenance.-Training users.-Configuration profile of users accounts.