William Grimes

Provide phone and WebEx support for customers. Travel to perform onsite training on software and hardware. Troubleshoot issues and provide solutions. Prepare PowerPoint presentations and Word documents.

I designed and taught computer software classes. I coordinated repairs and maintenance on printers, equipment, and PC systems in Tech Center. I assembled, configured and maintain computers. I was responsible for troubleshooting LAN connectivity problems and hardware issues. I created and maintained user accounts. I supervised the operation of network information systems.

Supervised and coordinated the activities of inmates. I developed sharp observation skills for noticing people, details, and effects. Monitored and cleared all persons entering and departing secured area.

I performed maintenance on National Guard company vehicles. I routinely completed monthly drills.

I supervised squad members in the installation of cabling for communication devices and equipment. I installed telephone poles, climbed poles and removed and installed telephone wires.