Wissam Salhab

Activities and responsibilities: - Provide technical support as a point of contact for IT for the site. - Managed desktop and laptop rollout, including image resetting and end user onboarding - Installation support for various software on end-user systems

Activities and responsibilities : - Provide technical support as a point of contact for IT for the site. - End-user desktops, laptops, and office IT with smart hand support for network and servers. - Installation support for various software on end-user systems and servers when required

Activities and responsibilities: • Planning and configuration of Microsoft 365, MDM & Grandstream PBX in company infrastructure • Establishment & administration of company’s local network & devices o Diagnosis and troubleshooting of technical software and hardware • Project coordination with the software development and sales teams • Jira/Confluence Administrator • Worked with Mobile Device Management (MDM), Microsoft 365, Jira, Grandstream PBX

• Responsible for new/existing customer projects o On-site survey o Establishing a new network and communication infrastructure • Responsible for Customer Support o Diagnosis and troubleshooting of technical issues • Coaching and mentoring employees: o Training and preparing call center representatives o Identify opportunities to improve customer care procedures and troubleshoot of technical issues •Training and preparing call center representatives •Handle major incidents that cannot be resolved by agents

• LAN-WAN-WLAN Configuration • Domain controller Administrator • Develop, update, document, and manage GPOs, and network environment • Develop and maintain backup and recovery practices and procedures • POS and Printer setup and configuration

BS in computer communication