Ya Ting Tsai

writes the final thesis.

Angestellt, Customer Care performance Analyst, Doctolib
Berlin, Germany

Skills

R
SPSS
Python
MySQL
Tableau
Datenanalyse
Business Analytics
Business Intelligence
Data Science
Project Management
Reporting
Analytical skills
Flexibility
Productivity
Performance Reporting
Globalisation

Timeline

Professional experience for Ya Ting Tsai

  • Current 2 years and 1 month, since Jul 2023

    Customer Care performance Analyst

    Doctolib

    -Business Analysis (BA) under the scope of Customer care -Identify and develop processes and tools to improve productivity. -Involve in maintaining a first-class service -Create analyses and dashboards (Tableau) -Fulfilling Ad-hoc request

  • 6 months, Jan 2023 - Jun 2023

    Business performance analyst

    Doctolib

    -Identify and develop processes and tools to improve productivity. -Involve in maintaining a first-class service -Create analyses and dashboards -Fulfilling Ad-hoc data request

  • 9 months, Apr 2022 - Dec 2022

    Business Intelligence & Reporting Analyst

    Gala Group GmbH

  • 1 year and 4 months, Aug 2021 - Nov 2022

    Business Intelligence Analyst

    GG Brands GmbH

  • 4 months, Apr 2021 - Jul 2021

    Data Analyst

    HTW - Hochschule für Technik und Wirtschaft Berlin

Educational background for Ya Ting Tsai

  • 2 years and 5 months, Oct 2020 - Feb 2023

    Project Management and Data Science

    HTW Berlin

  • 1 year and 2 months, Oct 2017 - Nov 2018

    Labour Policies and Globalisation

    Universität Kassel

Languages

  • Chinese

    First language

  • English

    Fluent

  • German

    Intermediate

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