Yana Palaznik
Skills
Timeline
Professional experience for Yana Palaznik
- Current 3 years and 2 months, since Apr 2023
Mid-Corporate Business Client Specialist
Bank VTB
- 6 months, Jun 2020 - Nov 2020
Call Centre Support Representative
Priorbank PJSC (RBI group)
Main responsibilities: - handled customer complaints, provided appropriate solutions and alternatives within the time limits; - made sales and recommendations for retail banking products or services that may better suit client needs; - provided accurate, valid and complete information by using the right methods/tools.
Educational background for Yana Palaznik
- 3 years and 10 months, Sep 2019 - Jun 2023
Finance and Banking
Belarusian State Economic University
- group leader (provided written and verbal instructions to group members, promptly addressed any questions or concerns, planned daily activities, delegated tasks); - faculty’s student council member (maintained the faculty’s website, made photos and videos of university’s events and promoted them); - volunteer (lectured school students on environmental issues, organised events for children with disabilities in an orphanage)
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