Yaren Kayan

• Directing and administering all Front Office Operations to ensure profitability • Controlling costs and quality standards to ensure total guest satisfaction • Managing balance sheets and checking reports • Overseeing room reservations, front office systems, supply inventory, scheduling, forecasting and department budget to maximize revenue • Compiling and preparing financial reports, including rate and availability calendar • Interviewing, straining, supervising, counseling, scheduling and evaluating

• Building up a strong professional team, training and planning the work load of the team • Collaborating with the sales executive to settle the rates for companies, regarding their stay • Collaborating with group supervisor to settle the rates for the groups, decide on the breakdowns • Following the offers of head office sales department • Following banquet and group organizations and payments • Responsible from credits and the sales ledgers and working with credit supervisor and the chief accountant,

• Pre-opening preparations, such as installing Opera due to Accor Standards • Teaching Accor Standards • Welcoming guests, checking clients in and out of hotel, taking reservations face to face or via phone and fax, exchanging currencies • Resolving guests' problems • Following the banquet accounts and finalizing with Banquet Coordinator • Following the team trainees, preparing the shifts • Following V.I.P. and long stay guests, organizing their rooms and requests • Reporting to Front Office Manager

• Welcoming guests, checking clients in and out of hotel • Taking reservations face to face or via phone and fax, exchanging currencies • Following the banquet accounts and finalizing with Banquet Coordinator • Following V.I.P., organizing their rooms and requests, preparing the shifts, reporting to Resident Manager • Giving 15 min. daily training to Front Office Team • Following long stay guests • Assisting Front Office Team Leader

• Welcoming guests, checking clients in and out of hotel • Resolving guests' problems • Taking reservations face to face or via phone and fax • Exchanging currencies • Managing balance sheets and checking reports • Following and finalizing the banquet accounts

• Welcoming guests • Checking clients in and out of hotel • Taking reservations face to face or via phone and fax, exchanging currencies

• Answering the phones, • Connecting calls via switchboard • Taking reservations via phone or fax • Following V.I.P and Complimentary guests and informing other departments of their presence to ensure excellent service • Accounting for expected sales and percentage of the hotel's occupancy