Yasaman Behshad

Working in the CRM and CEM section of the hotel. Creating and sourcing the content for social media posts based on hotel needs, community sentiment, special events, promotions, and company announcements. Interacting with customers and dealing with their inquiries. Helping with budget management spent. Keeping track of data and analyzing the performance of social media posts.

Assisting and advising customers who may be choosing from a variety of hotel options. Making reservations for customers based on their various requirements and budgetary allowances. Sorting out issues that may arise with bookings or reservations. Answering any questions customers might have about the reservation process. Providing support to customers who may need to amend or cancel a reservation. Promoting and selling reservation services.

Conducted Research about the Online presence of UNESCO World Heritage Sites in Iran, as well as assisted in the localization of materials of the MOOC (Tourism Management at UNESCO World Heritage Sites) geared towards an Iranian audience. Focus of the research: Online Communication of 23 World Heritage in social media: Facebook, YouTube, Twitter, Mobile seawares (Android, IOS) as a Teamwork of three people

Working in the reception as a receptionist. learning to work with Mizban hotel software. working in the Front Office and back office during high seasons.

Assistant tour guide for Italian tourists who came from Tehran to Shiraz to took them from the airport and be with them through their travel and help them with different issues and their experience

Learned how to Issue the tickets and worked with different codes and table of tour programs

• Scholarship awarded • Thesis Title: Marketing across Culture and Tourism • Case study: Via Nassa • Supervisor: Michael Gibbert

• High honor student • Elective course: Wine tasting , Italian culture