sayali Sunil risbud

• Scaled brand protection programs across EU by onboarding 96 brands and safeguarding 900K+ units, improving customer trust and reducing risk exposure • Exceeded performance targets by 201% on protected units and improved conversion metrics through data-driven analysis and strategic execution • Led high-value brand onboarding initiatives (200K+ units), collaborating with cross-functional teams to ensure seamless execution and early impact • Conducted deep-dive analyses and stakeholder interviews to

Senior Associate – Operations WNS Global Services (Client: Kiwi.com) • Managed complex customer cases with an average productivity of ~3 cases per day (CPD), focusing on detailed investigation and high-quality resolution • Handled escalations and sensitive cases requiring in-depth analysis, ensuring accurate and compliant resolutions • Improved resolution effectiveness by prioritizing cases based on severity and impact, enhancing customer experience • Analyzed complaint trends to identify recurr

Quality check for the products published on OTA website. Communication and negotiation with the suppliers . SWOT Analysis to keep par with competitors and ongoing trends in leisure travel. Catering UAE market.