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Manage day-to-day e-commerce operations across online marketplaces, with a strong focus on customer service and order fulfilment. • Handle customer enquiries, order issues and after-sales support • Coordinate orders, shipping and delivery-related issues • Manage product listings, pricing and inventory • Resolve customer problems independently and provide practical solutions • Monitor sales performance and customer demand • Manage daily administrative tasks and sales records

Managed day-to-day operations across online retail marketplaces, including product sourcing, listings, pricing, inventory, and order fulfilment. • Handled customer enquiries, order-related issues, shipping coordination, and after-sales support. • Monitored product performance and adjusted listings and pricing based on customer demand and sales activity. • Managed administrative tasks, expenses, and basic sales records independently.

- Provided expert recommendations on Australian coffee properties and customer preferences. - Maintained and updated customer orders and inventory for streamlined sales processes. - Ensured activities complied with published guidelines and met business control requirements.

- Work with other departments in the global supply chain to ensure that customer orders have been delivered and delivered under the contract. - Responsible for coordinating internal resources and timely solving customer problems and questions - Accounts Payable Process Review and process tax invoices to ensure the timeliness and accuracy of payments