Yojana Wadekar

Owned first-line governance of wallet reconciliation and settlement operations, ensuring 100% transaction accuracy and audit-ready documentation across high-volume digital payment flows. Built management information (MIS) for senior stakeholders, tracking variance, discrepancies, and operational risk indicators on a daily, weekly, and monthly basis. Identified root causes of control breaks and implemented corrective governance measures, reducing manual errors by ~30%. Partnered with IT and Operations to sca

Handling Citi Bank Commercial credit card payment processing for APAC region, FATCA, Credit balance Refund, Direct debit, Vertual card account payment processing, Write off/Write on, Delinquency payments, Client Queries, Client Handling, MIS reporting, Handling process improvement Automation project

Handled payment postings across APAC regions (10+ countries). Managed MIS reporting, reconciliation, and exception handling. Led automation initiatives to improve process efficiency.

Managed credit card disputes and payment processing. Handled customer queries and account validations.

Customer dispute related to their cards and payments, PPI - Payment Protection Insurance on the credit cards Handled queries/request related to the customer’s credit card PIN forget, Billing cycle change and credit limit increase/decrease request. Verification of closed accounts, charged off accounts, bankruptcy and collection account. Refunds of Overlimit, Direct Debit and Late charges for credit cards. Prepared offer, various payment plan for bankrupt/insolvent customer to help them to clear their p

Network Settlement, Debit Card Reconciliation, Credit card payment processing, Customer Queries, Card Operation Knowledge of Flexcube, Black screen/Vision plus/Pcomm

Reconciliation and Settlement of EFT (Electronic financial transaction) of MR (Mobile recharge), Flipkart, Amazon and other service provider/vendors/Retailers all over India happens through euronet. Preparation of daily transactions reports from various Banks and Service Provider with the help. Reconciliation of data received from Service provider and Banks on day-to-day basis. Handling Transaction Queries from Banks, Service providers and Customers on emails regarding status of transactions. transac

Reconciliation of Axis bank India ATMs, Follow up and coordination with Branch and Bank Vendors for MSP, EOD reports. Handled dispute of short/excess cash withdrawal by customer. Knowledge of finacle.

Project Planning and Scheduling, Business Laws and Regulations, Project Finance and Budgetary Control, Project Performance Measurements and Control, Digital Marketing and IT